Features of quality control & quality assurance

IB Business Management: Features of quality control & quality assurance

Quality means that a product is fit for purpose, i.e. the good or service meets or exceeds the needs of its customers. It is about achieving customer satisfaction. For example, quality service in a restaurant could mean a combination of:Poolside sliders that shrink in the heat are not fit-for-purposeQuality is important because of two main reasons: reputation and ability to control costs. For example, substandard output...


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