Features of quality control & quality assurance
"Quality is remembered long after price is forgotten."- Aldo Gucci (1905 - 1990), former Chairman of Gucci (1953 - 1986)Quality means that a product is fit for purpose, i.e. the good or service meets or exceeds the needs of its customers. It is about achieving customer satisfaction. For example, quality service in a restaurant could mean a combination of:Polite, welcoming and knowledgeable waiting staff
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