Why don't teams always work?
What goes wrong in teams?
We have all belonged to teams that are not as effective as they are intended to be.
On this page we explore some of the common problems in teams and suggest ways to resolve them.
One of the central differences between an average team and a high-performance work team is the capability to handle conflict in a constructive way. Any conflicts that surface must be depersonalized and dealt with early, either between individuals or among the collective team. Instead of viewing conflict as a negative, a high-performance team views it as a strength of the collective group. Diverse views help improve thinking, learning and overall performance.
Identify potential conflict situations involving a member of staff, a student or a parent.
Collaboratively share how you have previously handled such situations - which strategies have you used? How do you approach the situation?
Watch the video of the Thomas-Kilman conflict model
Reflect: which key words, phrases resonate - why?
How to resolve workplace conflicts,The Society for Human Resources Management (SHRM).